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Service Now Junior Technical Engineer

Software Development Permanent contract Luxembourg

Job description

We are looking for an junior engineer with a passion for excellence. The Technical Engineer will be responsible for managing and resolving challenging issues on our ServiceNow PSF Platform: UpNow. This includes developing subject matter expertise within the customer support and collaborating with other team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong inter-personal skills.


The ideal candidate is a college graduate with a Computer Science degree or equivalent and has development experience. Strong interpersonal communication skills are essential. 



• Demonstrated ability to troubleshoot the most difficult technical issues
• Excellent client/ customer management skills
• Bachelors or higher in Computer Information Systems or equivalent experience in a related field
• Experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML
• Experience working in Java or similar backend programming language
• Experience and understanding of Object Oriented Design
• Working knowledge of directory servers (Active Directory, LDAP, …)
• Familiarity web servers (IIS, Apache, Tomcat)
• Understanding of Networking concepts including TCP/IP, HTTP, SSH protocols, concepts of firewall, load balancer and ports
• Working knowledge of Virtualization (VMWARE, HyperV)
• Logical flow analysis of workflow
• Experience with relational databases such as MySQL, Oracle
• Working knowledge of the components in a web applications stack
• A good working knowledge in one (or more) scripting Shell languages: Unix Shell, PowerShell, …
• Familiarity with Linux, UNIX, Windows or another OS
• You have fluent oral/written communication skills in French and English. Luxembourgish or German speaking is considered as an asset.
• Ability to work with high-value customer administrators and developers
• Excellent time management skill
Desired Skills
• Experience troubleshooting and optimizing web application
• Experience developing web applications


The candidate will be trained and mentored in these technologies by our senior staff and will work to support a growing base of customers globally.
Successful candidates will enjoy a generous earning potential and will have the chance to expand their role in the company as we grow.

We offer

• A challenging job in an international and dynamic company.
• A unique opportunity to work in various sectors and stimulating working environments.
• A personal follow-up to lead you through real career opportunities including Training and certification opportunities.
• An attractive salary plus interesting fringe benefits.




Juliane Fernandes

Gestionnaire RH et Recrutement

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